Andrew Lunn
Construction Director
Once the building has been handed over and the construction team has left site, you can rest assured that for the specified maintenance period our Customer Care team will be on hand to rectify any defects that may occur. We are committed to ensuring our clients’ complete satisfaction.
A key priority on all of our projects is to obtain a detailed and early understanding of our clients’ workmanship needs and expectations in order to minimise defects prior to handover.
We recognise that post handover there are occasional outstanding issues and snagging is sometimes required by a client or end user – which is why we have an in-house Customer Care team dedicated to post hand-over aftercare.
Our Customer Care Department manages and co-ordinates the rectification of any defects that may occur during the maintenance period. The team are committed to providing a quick and efficient service and adopt a flexible approach to ensure that each project is completed to the highest standard.
When a defect is reported, our team's first point of contact is the project's
Site Manager who has in-depth knowledge of the scheme. Our experienced Maintenance Managers will then be called upon to use their specialist skills to rectify the defect. All of our maintenance team are experienced in carrying out work in occupied premises, therefore you can rest assured that every effort will be made to limit any disruption to clients' day-to-day operations.
We ensure regular communication with our clients during the maintenance period and keep them informed of progress with all reported defects.